Forethought.ai Raises $65M In Series C Funding

SaaSPlatforms
Written By Rick Watson

Forethought is a generative AI company that offers a customer support platform designed to automate support tasks and improve efficiency for businesses.

Multi-agent AI customer service automation platform Forethought, which serves enterprises, has announced that it has raised a $65 million Series C funding round. The funding will be used to hire technology and product talent, as well as in other departments. The company aims to integrate its AI platform across multiple sectors. Customer service is rapidly evolving into a sector where multiple AI agents handle routine queries, while humans address more complex ones.

Forethought: We Just Raised $65M to Transform Customer Experiences with Human-Centered AI!

Rick Watson

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct to consumer digital e-commerce platform that powers AnneKlein.com and JosephAbboud.com.

Watson also hosts a weekly podcast, Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest players.

In the past year alone, Rick has spoken at many in-person and virtual events as well as podcasts on topics ranging from retail/ecom to supply chain/logistics and even digital grocery including CommerceNext IRL, ASCM Connect, and Retail Innovation Conference.

https://www.rmwcommerce.com/
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