Target Earnings: Like a Slow Moving Train Wreck

Here are my four takeaways from Target's earnings call:

What is the status of the Target Plus Marketplace?

1 - Target Plus Marketplace remains shackled.

One of the only parts of the business with double-digit comps, as well as the key to unlocking more advertising growth, is still an invite-only affair. 6 years on, that is simply not good enough.

What is the author's take on Target's new leadership and succession plan?

2 - New leadership smells like the old leadership.

Words like "enterprise acceleration office" and renaming categories of goods to "fun" sounds like gimmicks and warmed-over process reengineering than consumer excitement. Target CEO steps down... from a slowly sinking ship NEXT FEBRUARY, replaced by a 20 year vet. New thinking to inspire fast action! Key theme of this fast-moving speedboat? Process re-engineering through faster tech!

Why is Target's lack of a Chief Marketing Officer a major issue?

3 - Target still doesn't have a Chief Marketing Officer In a world where marketing beats merchandising, this is an incredibly large gap.

No update on the search. "Merchandising 4 Eva" bumper stickers seen at the Minneapolis HQ, followed by similar stickers like: "Our products market themselves." Not in 2025 will this work. You are still not reading the room.

How did financial analysts react to Target's earnings call?

4 - Financial Analysts Increasingly Aggressive Line of Questioning

It was a little shocking to me to see some of these bold questions. You would think they were for a jilted lover, instead of a calm stock analyst. What they asked / What they mean

Question 1

What they asked: "How does the succession plan improve business trajectory?"

What they mean: "Seems like the same group shuffled again, eh?" Yikes. This was the starting point.

Question 2

What they asked: "Quantify investments in margin and capital to beat your peers?"

What they mean: "Please be more specific." The answer included no actual numbers.

Question 3

What they asked: "How will the new succession plan help with your $15B sales target over 5 years?"

What they mean: "Did I mention be more specific?" Answer just said we just had a sequential improvement on our negative comps!

Question 4

What they asked: "Please be specific about your merchandising and pricing strategies relative to your peers to grow the business?"

What they mean: "Like a pack of wolves, we will not let this same question drop." Answer included the fact that they renamed Hardlines to "Fun".

This feels like a good place to end.


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Rick Watson

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct to consumer digital e-commerce platform that powers AnneKlein.com and JosephAbboud.com.

Watson also hosts a weekly podcast, Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest players.

In the past year alone, Rick has spoken at many in-person and virtual events as well as podcasts on topics ranging from retail/ecom to supply chain/logistics and even digital grocery including CommerceNext IRL, ASCM Connect, and Retail Innovation Conference.

https://www.rmwcommerce.com/
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